Mission

The mission of JSC Medicina is to provide to patients full-scale individual medical assistance on condition that they actively take part in making decisions regarding their health and wellbeing; give patients access to complete and trustworthy information and meet their demands with a view to retaining and improving their health and raising the quality of life. Values/principles for improvement

Serving patients’ needs:

• perceiving patients and their families as partners in the process of treatment;
• constant sincere wish to help each and every patient;
• providing to patients access to the information about the type, diagnostics and treatment of their diseases; interaction with patients in support of their intention to be well—informed when making decisions about their health and well-being;
• truthfulness and sincerity in every action;
• exceeding the expectations of patients and their families.

Commitment to quality:

• constant aspiration for the ideal quality of services;
• ongoing improvement of all processes that can ensure the provision of the highest quality (professionalism, quality of service, technologies expertise, management quality);
• everlasting aspiration to achieve the highest results in every action (measuring, monitoring and reporting as regards services and quality standards and customer satisfaction as compared to the best representatives in the group).

Team work:

• interaction of specialists providing medical assistance to patients as a team of highly qualified and committed professionals having common corporate culture;
• joint work in the spirit of cooperation, with active participation of everyone and encouragement of personal initiatives;
• abiding by the succession principle when treating patients;
• constant interest in professional development of each employee;
• establishing and supporting close working relations among employees, with partners and other public institutions.

Social accountability:

• work for good of mankind, retaining and improving the health of population and raising the quality of life;
• support of communities where we live and work;
• support of the needy and assistance in hard financial conditions;
• desire to change in response to the changing demands of society.

Finance and control:

• using a systemic approach to choose and finance projects that contribute to higher efficiency and effectiveness of business and help to achieve goals supporting this mission;
• functioning not for mere wealth, but for ensuring sufficient financial feedback, given current and future needs and demands;
• reporting on the use of resources at all the levels of an organization.

"All the best in medicine — for our patients"

Vision

We establish a clinic of international acclaim, which retains its leadership position on the Russian private medical market. In response to the changing demands of society, we are constantly mastering all the aspects of our activities in order to ensure the maximum level of customer satisfaction and the ideal quality of medical services.

By achieving the highest results we establish new higher criteria for evaluating the quality of medical assistance and customer satisfaction level. With the help of investigation into and analysis of the demands of society, customer satisfaction level and quality of rendered services the Clinic can constantly compare the results of its activities with those of the world’s leading clinics and be a step closer to the ideal. The quest for excellence has no boundaries in time or space and is considered by us the eternal impetus for development.