Responsibility Areas of Divisions and Officials Handling Queries from Insurance Companies
Dear partners,
The specialists of Meditsina Clinic are committed to providing impeccable quality of services and welcome cooperation with insurance companies in this regard.
Our clients’ interests are our priority, whereas time-efficient solving of their problems is our competitive advantage. We are confident that only through dialogue we can find the best solution in each particular case. Therefore, we always welcome feedback from our partner insurance companies and their clients.
Whenever necessary, you can promptly contact a competent employee who will help in solving a particular problem and give advice to you or your client.
To speed up resolution of your concern, please use the Clinic Contacts List containing details of specialists and their areas of responsibility.
|
Area of responsibility |
Position |
Contact Telephone Number |
| 1 | 2 | 3 |
|
Complaints regarding quality of health services |
Tatiana Vasilievna Fedina - Deputy Director of the Medical Service for Expertise and Quality of Medical Assistance |
(499) 251-97-99 |
|
Medical servicing programs (content, changes, supplements) |
Irina Evgenievna Kistanova – Expert Physician |
(499) 251-97-99 |
|
Rationale for prescribed services, expert assessment of the content of invoices |
Irina Evgenievna Kistanova – Expert Physician |
(499) 251-97-99 |
|
Information concerning sending of proforma invoices, statements, final invoices |
Specialists of the Contracts Department |
(495) 995-00-88 |
|
Reconciliation statements, mutual settlements |
Accounting Office |
(495) 775-71-40 |
Information on invoices:
|
Specialists of the Contracts Department |
(495) 995-00-88 |
|
Changing the conditions of the valid contract |
Aleksey Nikolaevich Ageenkov - Specialist for Relations with Insurance Companies |
(495) 775-71-40 (доб.:12-45) |
|
Tours and presentations of the Clinic |
Aleksey Nikolaevich Ageenkov - Specialist for Relations with Insurance Companies |
(495) 775-71-40 (доб.: 12-45) |
|
Consideration periods and replies to incoming correspondence on non-routine inquiries |
Specialist for Relations with Insurance Companies Specialists of the Contracts Department |
(495) 775-71-40 (доб.: 15-47) и (495) 995-00-88 |
|
Information concerning lists, invoices for allocation |
Specialists of the Contracts Department |
(495) 995-00-88 |
|
Medical service programs consideration periods and contract execution periods |
Specialists of the Contracts Department Specialist for Relations with Insurance Companies |
(495) 995-00-88 и (495) 775-71-40 |
|
Arrangement of hospitalization |
Hospital administrator Hospital Intensive Care Specialist on duty |
(495) 401-76-19 (доб. 7) 8-916-518-40-51 (круглосуточно) 8-916-591-00-17 |
|
Accounts receivable issues |
Accounts Receivable Specialist |
(499) 775-71-40 доб. 14-89 |
|
Acceptance of guarantee letters, admission of patients |
Specialists of the Contracts Department |
(495) 401-76-19 |
|
Supervision of contracts department operations, resolution of disputes |
Maria Leonidovna Greshilova – Head of the Contracts Department |
(495) 995-00-88 |